Return Policy

Alterations:

  • Alteration requests must be made within 14 days of product delivery.
  • Free alterations are completed within 7-10 days from the date of the request.
  • To request an alteration, please email us at [email protected] or contact us on WhatsApp/phone at +1-229-304-3423 with your order details and the specific changes required with images of you wearing the frame from the front and side angles.
  • Please ensure all required information requested by our customer care representative is provided to validate your alteration request.
  • We offer a maximum of 1 alteration to ensure the right fit, which is generally not needed.

Natural Horn:

  • Frames made of natural horn material may have slight fissures, which are not considered defects.
  • The unique patterns of horn may not match the images on the website.

Exchange/Return Policy:

  • We accept exchanges/returns for products with manufacturing defects, defective material, or if the wrong product/style is received.
  • Exchange/return requests should be made within 14 days of receiving the product.
  • To process an exchange/return, email us at [email protected] or contact us on WhatsApp/phone at +1-229-304-3423 with order details, reason for return, and a picture of the wrong/damaged product.
  • Once we receive your email, our customer service representative will arrange for product collection within 48 hours.
  • After our quality team checks the returned product, we will process your refund within 4 business days.
  • The refund amount will be credited to the credit/debit card used for the purchase.
  • International exchanges/returns are not processed.

Refund Policy:

  • We only offer refunds for damaged/defective products.
  • To request a refund, email us at [email protected] or contact us on WhatsApp/phone at +1-229-304-3423 with order details, reason for refund, and any relevant details.
  • Our customer service representative will arrange for product collection within 48 hours upon receiving your request.
  • After our quality team checks the returned product, we will process your refund within 4 working days.
  • The refund amount will be credited to your credit/debit card used for the purchase.
  • International exchanges/returns are not processed.

Other Queries:

  • We ship worldwide.
  • Shipping is free for all orders. Additional customs fees on international orders are the responsibility of the customer.
  • Delivery time is approximately 15-20 business days from the order date.
  • You will receive an order confirmation number on the screen and an email confirmation upon placing your order.
  • Once your order is shipped, we will provide a tracking number via email. You can also track your order at https://www.alexaalysse.com/user/track.
  • Contact us via email at [email protected] or call/WhatsApp our customer care helpline at +1-229-304-3423.

10 Year Warranty:

  • Within the first 10 years of ownership, we will repair or replace frames for manufacturing defects at no charge.
  • Lenses are not covered under the warranty.
  • Repair charges may apply for normal wear, accidental damage, misuse, or non-defect-related issues.
  • The warranty is valid only for the original purchaser and is non-transferable.

Return Address:

Alexa Alysse Eyewear
RE: Warranty
920 Johnson Street
Reidsville, NC 27320